지난 금요일,
HP의 새 CEO가 발표되었다.
신문 기사에 어떻게 그려졌는지, stock price가 어떻게 변동이 있었는지 그런 이야기들이야 publically 다 알려진 것이겠지만…

새 CEO가 SAP의 CEO 출신이라는 이야기를 처음 들었을때, 적어도 내가 만난 hp labs 사람들의 반응은 대충 다음과 같았다.

“내 그럴줄 알았어”
“어휴, 세상에…”
“I don’t care”, “whatever”
“우린 망했다.”

세상에 어떻게 이렇게 까지 부정적인 반응이 일관되게 나올 수 있을까.

새로운 CEO가 어떤 일을 어떻게 할지는 모르지만, (나도 뭐 별로 크게 기대하는 쪽은 아니다. -.-;)
적어도 회사 사람들의 이런 반응들은 참 많은 생각을 하게 한다.

세계 최고의 엔지니어링 제품을 만들어낸다는 자부심에 일했던 예전 hp labs의 연구원들에게는,
Wall street의 주가 몇센트 더 올리기 위해 연구비를 삭감하고, 직원에게 주는 혜택을 줄이고, 직원을 해고하는, 그러면서 자신은 수천만달러의 연봉을 챙기는, 소위 ‘money guys’들을 리더로 받아들이는 것이 정말 힘든 일인 것 같다. (어떤 의미에서, 더 이상 CEO들을 ‘리더’로 생각하고 있지 않는 것 같기도 하다.)

Dave Packard’s 11 Simple Rules

1. Think first of the other fellow. This is THE foundation

— the first requisite — for getting along with others.

And it is the one truly difficult accomplishment you must

make. Gaining this, the rest will be “a breeze.”

2. Build up the other person’s sense of importance.

When we make the other person seem less important, we frustrate

one of his deepest urges. Allow him to feel equality or superiority,

and we can easily get along with him.

3. Respect the other man’s personality rights. Respect

as something sacred the other fellow’s right to be different

from you. No two personalities are ever molded by precisely

the same forces.

4. Give sincere appreciation. If we think someone

has done a thing well, we should never hesitate to let him

know it. WARNING: This does not mean promiscuous use of obvious

flattery. Flattery with most intelligent people gets exactly

the reaction it deserves — contempt for the egotistical

“phony” who stoops to it.

5. Eliminate the negative. Criticism seldom does

what its user intends, for it invariably causes resentment.

The tiniest bit of disapproval can sometimes cause a resentment

which will rankle — to your disadvantage — for years.

6. Avoid openly trying to reform people. Every man

knows he is imperfect, but he doesn’t want someone else trying

to correct his faults. If you want to improve a person, help

him to embrace a higher working goal — a standard, an

ideal — and he will do his own “making over” far more

effectively than you can do it for him.

7. Try to understand the other person. How would

you react to similar circumstances? When you begin to see

the “whys” of him you can’t help but get along better with


8. Check first impressions. We are especially prone

to dislike some people on first sight because of some vague

resemblance (of which we are usually unaware) to someone else

whom we have had reason to dislike. Follow Abraham Lincoln’s

famous self-instruction: “I do not like that man; therefore

I shall get to know him better.”

9. Take care with the little details. Watch your

smile, your tone of voice, how you use your eyes, the way

you greet people, the use of nicknames and remembering faces,

names and dates. Little things add polish to your skill in

dealing with people. Constantly, deliberately think of them

until they become a natural part of your personality.

10. Develop genuine interest in people. You cannot

successfully apply the foregoing suggestions unless you have

a sincere desire to like, respect and be helpful to others.

Conversely, you cannot build genuine interest in people until

you have experienced the pleasure of working with them in

an atmosphere characterized by mutual liking and respect.

11. Keep it up. That’s all — just keep it up!

정말 많은 것을 생각하게 한다.

HP의 founder중 한명인 David Packard가 정리한 일터에서의 11가지 원칙인데…